FREQUENTLY ASKED QUESTIONS
Put toys away, remove clutter, separate clean and dirty items, put away unused items
For regular cleanings would recommend key/code access be provided and held securely in the Extra Green Cleaning Office. For a high rise, access can be provided through concierge/building security.
It depends on the size of your home, its condition, and any special request you have. We are efficient and known for being so.
We take pride in being a pet-friendly service and take special care in making your pet feel comfortable during our cleaning process. If you have aggressive pets, please secure them during our service. We do not clean animal waste like urine, vomit, feces, or blood, including litter boxes and kennels.
No, unless there are specific products or equipment, you would like us to use. We bring our supplies, vacuums, and flat mops.
People and pets are important! We use natural products to ensure our service is both environmentally and allergy-friendly. Takes some extra elbow grease, but we feel the planet is worth it.
We have a quality audit in place and randomly select jobs for review. While nobody is perfect, we strive for it. We welcome constructive feedback and will remedy where necessary.
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Yes, along with our office staff
We have a long successful history, employ experienced maidens insured for your safety and theirs, conduct quality control reviews and background checks, offer tailored cleaning solutions, and excellent customer service.
Cancellations with less than 24 hours’ notice of the scheduled start time will be subject to a $70 cancellation fee. The cancelation fee also applies if our maidens are unable to gain access to your space.
We offer discounts for daily, weekly, and bi-weekly cleaning. We also provide a one-off discount for referrals.