FREQUENTLY ASKED QUESTIONS
Put toys away, remove clutter, separate clean and dirty items, put away unused items
For regular cleanings would be recommended that key/code access be provided. For a high rise buildings, access can be provided through concierge/building security.
It depends on the size of your home, its condition, and any special request you have. We are efficient and known for being so.
We take pride in being a pet-friendly service and take special care in making your pet feel comfortable during our cleaning process. If you have aggressive pets, please secure them during our service.
No, unless there are specific products or equipment, you would like us to use. We bring our supplies, vacuums, and flat mops.
People and pets are important! We use natural products to ensure our service is both environmentally and allergy-friendly. Takes some extra elbow grease, but we feel the planet is worth it.
We have a quality audit in place and randomly select jobs for review. While nobody is perfect, we strive for it. We welcome constructive feedback and will remedy where necessary.
If you want to leave your feedback, please get in touch with our office.
Yes, along with our office staff
We have a long successful history. We employ experienced insured maidens for your safety and theirs. We conduct quality control reviews and background checks, offer tailored cleaning solutions, and excellent customer service.
Our Office hours are from 7:00 am to 7:00 pm Monday through Friday and Saturdays from 8:00 am to 3:00 pm. You can also email us at any time, extragreencleaning@hotmail.com
We value both our employees’ and clients’ time. Therefore, we ask that you avoid canceling or rescheduling your appointment if possible, to help us maintain a consistent schedule for our employees. If you need to cancel or reschedule, please do so at least 48 hours in advance. This allows us to offer the time slot to other clients and adjust our technicians’ schedules. Cancellations or rescheduling within the 48-hour window will incur a charge of 50% of the total service fee, while same-day cancellations or failures to provide access will result in a full service fee. Rescheduling requests within the 48-hour window may incur a cancellation fee unless service can be rescheduled within the same week. Please click here to view our full guidelines.
We offer discounts for daily, weekly, and bi-weekly cleaning. We also provide a one-off discount for referrals.